As a way to facilitate an easy and fast delivery solution, Solsys use a leading company in field of logistics, we deliver all our domestics orders in side UAE or through GCC countries through ARAMEX to deliver your order faster than the others. Solsys use a strong integrated tracking system in our website which send a notification emails to you to know the status of your shipment until the delivery please check our delivery status page to know your order status https://solsystech.aftership.com/
When will I receive my delivery?
You will get a notification email from our tracking system after you placing the order containing
- Order tracking number
- Shipment contains
- And the estimate delivery date.
- Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs.
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
How to prepare for your delivery?
The Delivery Company has been contracted to perform the delivery service to you at the delivery address. If the delivery cannot be made to this address, we will contact you to check if there us a mistake in the address or taking from you an alternative address for you. Please make sure that the address is right.
Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.
What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit our terms of service and our refund policy
Please be informed
- our delivery cost to any area inside UAE excluding no service areas is Free of charge.
- We are delivering our goods to any GCC country and the delivery cost will be calculated when you make a check out and before your payment.
How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
What am I responsible for upon delivery?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.